Q: Do I get any special offer for trying to shop with us?
A: Of course! On top of newly signed-up member enjoying 5% discount with us. You may also register under Mykad Smart Shopper member for future spending at online and offline listed merchant if you are a Mykad holder.
Mykad Smart Shopper membership
Q1: Why should I register to become a Mykad Smart Shopper member?
A1: As a registered member, you enjoy our total rate rebate from every cash purchase and this membership give you to enjoy cash rebate benefit from all other listed online/offline merchant. Moreover, you will receive our e-newsletter for future updates and attractive offers and next visit voucher.
Q2: How much does it cost to register as a Mykad Smart Shopper member?
A2: Zero cost, it’s still free at this moment.
Q3: How to register as Mykad Smart Shopper member?
A3: Click “Register” here, then either fill up the simple information required. Lastly, download our apps from Apple store or Google Play-store in your phone.
More details: https://online.mykadshopper.com/page/faq
SHIPPING & HANDLING
Q1: How long is the shipping lead time?
A1: We aim to ship your order within 2 working days upon payment settlement. However, the actual arrival time still depend on product availability, dispatch's scheduling and traffic condition. Alternatively, you can also pick up your order from our office.
Q2: How much do you charge for shipping?
Unless you prefer to drop by our office for a personal pick-up, it's a pleasure for Green Wellness to help deliver to your doorstep with the following subsidized delivery charges:
Net purchase for RM300.00 & above - Free Delivery
Purchase below RM300.00 - Delivery charges vary according to your location, product items and/or product weight.
Net purchase for RM400.00 & above - Free Delivery
Purchase below RM400.00 - Delivery charges vary according to your location, product items and/or product weight.
Shipping charges is based on actual or volumetric weight of your order. Shipping is estimated to take 4-20 working days and a tracking number will be provided for your monitoring.
Green Wellness reserves all rights to choose the most efficient shipping provider based on the address provided. However, if you have a specific preference, please contact our Customer Service at +6011-1181 1125 or email email@example.com
RETURNS AND EXCHANGES
Returns can be initiated on the below reasons:
Product arrived damaged;
Wrong product was delivered;
Product has expired.
All faulty goods can be returned and exchanged within 14 days upon receipt. Please contact our Customer Service at +6011-1116 6515 or email firstname.lastname@example.org to initiate the purchase return process.